Shipping Policy
Draft — requires final owner and legal review before production launch.
Tracked carrier service
Shipping purchased with a Broken Denture Repair work order includes carrier tracking for the shipment to our laboratory and the return shipment. Delivery dates are carrier estimates, not guarantees.
No shipping insurance sold or promised
Broken Denture Repair does not sell, include, advertise, or promise shipping insurance, declared-value protection, reimbursement for the appliance, or replacement of the appliance. Carrier handling, delay, loss, theft, damage, and carrier claims are governed by the selected carrier and shipping provider's terms and procedures.
Inbound packaging
The customer is responsible for securely packaging the already-damaged appliance for shipment to our laboratory and following the packaging instructions provided with the label. Use a rigid box, protective cushioning, and secure packing tape. Broken Denture Repair is not responsible for inadequate customer packaging or damage that existed before shipment.
Return packaging
Broken Denture Repair carefully wraps and packages the repaired appliance for return shipment using our established laboratory shipping practices. After the carrier accepts the parcel, transit handling and delivery are performed by the carrier.
Confirmed lost parcels
If a tracked parcel purchased as part of a Broken Denture Repair work order is confirmed lost by the carrier, Broken Denture Repair will refund no more than the amount the customer paid Broken Denture Repair for that work order, including its repair service, selected add-ons, and shipping charge. This refund does not include the denture's value, replacement cost, dental expenses, lost use, or any indirect or consequential loss.
Carrier claims
Any carrier or Shippo claim is determined under that provider's rules. Because Broken Denture Repair purchases the labels, the provider may require us to submit or assist with administrative claim information. That assistance does not make Broken Denture Repair the insurer and does not guarantee that the carrier or provider will approve or pay a claim.
Address accuracy
The customer is responsible for providing a complete and accurate delivery address. Additional carrier charges caused by an incorrect or incomplete customer-supplied address may be charged to the customer where permitted.