Frequently Asked Questions
Answers to the questions people ask us most.
Carrier tracking is provided for the shipment to our laboratory and the return shipment. You package the inbound shipment using our instructions, and we carefully package the repaired appliance for return. If the carrier confirms a parcel is lost, our refund is limited to what you paid Broken Denture Repair for that work order; it does not include the appliance's value or replacement cost.
We'll tell you plainly, as soon as we know, and explain what we found. You're covered by our refund policy — we don't do work we can't stand behind. If you're ever unsure before ordering, our Quick Repair Check can flag this early, or you can contact us first.
Simple Repair is $119 and Complex Repair is $159, both covering the repair itself, payment processing, and support. Shipping and handling is calculated separately based on your address and Standard or Expedited choice, and shown to you before you pay — never hidden or bundled in.
We pause and contact you first, explain exactly what we found, and ask you to approve any new cost before continuing. If it turns out simpler than you selected, we automatically refund the difference — no need to ask.
Inbound and return shipping are each typically 5–8 business days (carrier estimates, not guarantees). Most eligible repairs are completed by our lab the same or next business day after we receive your denture.
Contact us and we can confirm current payment options for your order.
Tell us during the Quick Repair Check. Missing pieces may prevent the requested repair from being completed. Do not ship the denture until the website confirms that the order may continue.
Yes — every repair is covered by our 60-day limited workmanship warranty, covering the specific repair we performed if it fails due to our workmanship or materials under normal use. It doesn't cover new damage elsewhere, other teeth, accidental damage or wear, or anything after glue, home repair, or outside work. Read the full warranty policy →
Local drop-off and pickup are available by appointment only. Please call 602-935-0609 to schedule. We don't accept unscheduled walk-ins. Once you call, we'll give you drop-off instructions, and we'll contact you when your repair is ready for pickup. Local orders can be paid in person — you don't need to complete online payment if you arrange an in-person order. Mail-in orders follow our normal online ordering and payment process.
We provide laboratory repair of your existing denture or partial denture outside your mouth — we don't examine, diagnose, fit, adjust, or treat anything inside your mouth, and we're not a substitute for a dentist. Read our full Service Scope & Customer Acknowledgment →