How It Works

1. Tell us what's wrong & ship your denture

Start My Repair walks you through a few quick questions and asks for a couple of photos. You'll select Standard or Expedited shipping, then we email you a printable shipping label (with a QR code you can use at USPS if you'd rather not print anything).

Packaging your denture

You package the denture yourself — there's no kit to wait for. Use a sturdy box no larger than 8 × 6 × 4 inches. Place the clean denture in a sealed plastic bag, surround it with protective cushioning, and make sure it cannot move or be crushed in transit. Include all available broken pieces. Do not add glue or force the pieces together. Remove old shipping labels, securely attach your prepaid label, and drop off the package with the carrier printed on that label. If you need a larger box, contact us before using the label.

Local to the Phoenix area? Drop off or pick up in person

Local drop-off and pickup are available by appointment only. Please call 602-935-0609 to schedule. No unscheduled walk-ins are accepted. Once you call, we'll give you drop-off instructions, and we'll reach out when your repair is ready for pickup. Local orders can be paid in person — you don't need to complete online payment if you arrange an in-person order. If you're mailing your denture instead, follow the normal online ordering and payment process above.

Shipping and carrier tracking

2. Our lab repairs it

Once your denture arrives, we scan it in and let you know it's here. Our laboratory team compares it with the information you provided, completes the approved repair, and performs a final quality check.

What is the Quick Repair Check?

The Quick Repair Check uses the information provided to assign an initial Simple or Complex order category. The laboratory confirms the category after physically inspecting the denture.

3. It comes back to you

After a quality check, we package your repaired denture ourselves and purchase a return label. You'll get tracking information as soon as it ships.

Turnaround, honestly broken down

Total time has three separate parts, and we're upfront about which are estimates and which are commitments:

• Inbound shipping to our lab — a carrier estimate, typically 5–8 business days door-to-door
• Lab turnaround — typically the same or next business day for eligible repairs, once your denture is received
• Return shipping to you — a carrier estimate, typically 5–8 business days door-to-door

Carrier estimates aren't guarantees. We guarantee our lab turnaround target for eligible repairs; we don't control carrier delivery dates.

If a repair needs your approval first

If your denture needs more work than what you selected and paid for, we contact you before doing anything further — you approve any added cost first. If you paid for more than was needed, we refund the difference automatically. Read the full mismatch policy →